Project Background and Description

As digitalization has become a central theme in good governance; the Egyptian government has developed a comprehensive digitalization strategy "Digital Egypt" in line with the Sustainable Development Strategy: "Egypt Vision 2030" where it is actively intensifying its efforts to transform the country into a digital society, foster digital inclusion as one of the main pillars of administrative reform and enhance the citizen’s quality of life.

The Ministry of Communications and Information Technology (MCIT) endeavours to build “Digital Egypt” and forges an Egyptian digital society that adopts and integrates technologies in almost every aspect of life. Therefore, MCIT seeked to promote the development of the ICT infrastructure and improve digital services in government agencies, to enhance the performance of ministries and other government agencies, and raise the quality and efficiency of services, by improving the work environment, providing support for the decision-making process, and finding solutions to major issues in society. The Strategic Orientation of

Digital Transformation are:

Improve citizens’ quality of life by improving their living conditions and providing multiple electronic services through all digital and non-digital outlets.

Transform the government into a digitally connected government by linking government digital systems and improving work within the state's administrative apparatus to work efficiently and effectively.

Promote e-governance and foster the values of transparency, accountability, and oversight for all business through interaction and partnership among the various elements of society, including universities, the private sector, civil society, and others.

Project Scope

Within the framework of the Egyptian-German bilateral development cooperation, the Supporting e-Government and Innovation in the Public Administration Project (InnoPA) has been commissioned by the German Federal Ministry for Economic Cooperation and Development (BMZ), in collaboration with Ministry of Communications and Information Technology (MCIT), the Ministry of International Cooperation (MoIC), the Ministry of Planning and Economic Development (MoPED), and the Central Agency for Organization and Administration (CAOA), from February 2022 to January 2025, to create the institutional and capacity preconditions needed for a citizen-oriented, innovative digitally transformed public administration in Egypt. The project follows a multifaceted approach to support the advancement of innovation and digitalization in Egypt, through tackling the following areas:

Strategic and regulatory framework: To strengthen the organizational and process related enablers needed for the digital transformation.

Digital human resource management: To Better prepare HR systems in the public administration for the digital transformation.

Digital public service delivery: To improve the capacity of the government to provide digitalized user-friendly citizen-centric public services.

Public sector innovation: To develop the institutional and personnel foundations for innovation management in public administration.

Our mission

We are convinced that business process modelling is critical to understanding core processes, visualizing them and explaining the underlying business logic. Unfortunately, this is widely neglected as the involved stakeholders usually lack the skills, knowledge and the will to develop comprehensive models and business process maps. Given the unlimited variety of mapping approaches, the sponsoring party of such a project must ensure a coherent and unified language and syntax for all business and service process maps across sectors and governmental entities while extracting the business logic from the process owners. Our mission aims at unifying standards, language, syntax and modelling approaches for business and service process modelling under the supervision of MCIT cross-sector and cross entity within the Egyptian public administration.

Our tasks focuses on providing the necessary skills to governmental employees to be able to map, analyze, and re-engineer processes in their respective entities . we were responsible for providing the following tasks to the project:

Drafting an action plan for the implementation, the action plan to be reviewed and approved by the InnoPA team .

Desk researching on the latest methods and solutions adopted in the business process mapping, and the process maps analysis.

Trainings on the business process mapping skills, the IT software needed for the BPM and the process maps analysis (ARIS Express).

Coaching the trainees in their first attempts to map the processes of their services.